Return of goods

Exchange / Right of return / Warranty / Right of cancellation

Do you not want to keep an item? Then proceed as follows:

• Returns and exchanges must be reported to us within 6 days of receipt of the goods.
  
• For returns, exchanges or warranty cases, alwayssend us an email enquiry in advance to info@onlineretail.ch.
• We will then confirm your right of return and inform you where to send the goods. Some items must be returned by registered post. The postage for the return is to be paid by the customer.
• Send us the goods within 6 days (dispatch postmark) in perfect condition and unusedcondition in the original original packaging(depending on the agreement by registered post). Always send us also thedelivery note or a copy of the delivery note so that we can allocate the consignment to an order.
• In the case of returns , we will refund the amount you have paid minus our postage costs (minus CHF 10, minus CHF 30 for skis) after receipt of the goods. In the event of an exchange , additional costs may be incurred at your expense or a partial refund may be made at our expense.
• In the case of warranty claims , we will only accept the goods in a cleaned condition, otherwise we will charge you CHF 50 for the cleaning costs or send the goods back to you uncleaned. In the case of warranty claims (clarifications, repairs, replacements), manufacturers will only accept goods in a cleaned condition.

We guarantee our customers the delivery of flawless products. Please note that we therefore therefore cannot take back used articles unless it is a case of warranty.

If the goods were damaged during despatch damaged during despatchplease let us know within 48 hours by e-mail info@onlineretail.ch

Refusal of acceptance: The complete postage costs shall be borne by the buyer.

Klosters, 07.08.2024